Refund policy

Return and Refund Policy
Welcome to Beyond Threads - The Little India. We take immense pride in preserving Indian heritage, handloom, and traditional craftsmanship. Every artisanal piece is curated with strict quality checks. Because we work closely with independent weavers and rural artisans, our return and exchange guidelines are strictly structured to sustain their livelihoods, protect our inventory from transit damage, and maintain our early-stage operations.

By placing an order on our store, you agree to the terms listed below.
1. Strictest Final Sale & Hygiene Exceptions
Due to the delicate, fragile, and personal nature of our curated inventory, the following categories are strictly excluded from our return, exchange, or refund policy:
  • Delicate Home Decor Items: All fragile handcrafted art, including Bankura Terracotta Horses, Blue Pottery items, and Patachitra wooden hanging trays/wooden artifacts, are sold on a final-sale basis due to the high risk of breakage and damage during return transit.
  • Intimate & Tailored Apparel: Fitted, body-touching apparel such as Stitched Blouses, customised clothing, altered apparel, or pre-draped items cannot be returned or exchanged due to strict hygiene and health protection guidelines.
  • Promotional Sales & Clearances: Any products purchased during clearance sales, promotional events, seasonal discount periods, festive offers, or using special discount codes are strictly final sale.
  • Accessories & Gift Items: Jewellery, hair accessories, travel accessories, brooches, handkerchiefs, paintings, buntings, gift boxes, and gift wrap are non-returnable and non-exchangeable.
2. Mandatory Unboxing Video & Strict 48-Hour Damage Window
  • The Unboxing Rule: To claim an exchange, replacement, or store credit for items damaged during transit or missing components, customers must provide a clear, unedited unboxing video from start to finish.
  • Video Criteria: The video must explicitly show the package from all angles, including the completely intact courier outer seal being opened for the first time, followed by the continuous inspection of the product. Videos edited with cuts, blurs, or shot after the package has been opened will be rejected.
  • The 48-Hour Deadline: Any claims regarding transit damage, defects, or incorrect items received must be reported via email within 48 hours of delivery. Requests made after 48 hours will not be entertained under any circumstances, as transit damage cannot be verified after this window.
3. Eligible Returns & Exchanges (7-Day Window)
For regular-priced, non-exempt items (such as regular-priced Unstitched Sarees, Fabric Ladies Suits, or Jaipur Bedsheets), we accept return or exchange requests within 7 days of delivery.
  • Product Condition: The item must be in the exact same condition that you received it: completely unworn, unused, unwashed, free of perfumes/stains, with all original brand tags completely intact, and in its original premium packaging. Items without original tags will be rejected.
  • One-Time Exchange Limit: To prevent operational and logistics abuse, an order can only be exchanged once. Once an exchange item is delivered, it is considered a final sale and cannot be exchanged or returned a second time. If a customer wishes to return an already exchanged item, only a non-encashable store credit note will be issued.
  • Exchange Value Rules: Items can only be exchanged for a single item of equal or higher value. You cannot exchange one item for multiple lower-priced products. If exchanging for a higher-value item, the price difference must be paid securely online before the shipment is processed (all orders, including exchange orders, are prepaid).
4. Reverse Logistics & Shipping Guardrails
  • Channel Lock: Items purchased online can only be returned or exchanged online. Items purchased physically at our retail showroom can only be returned at the showroom for store credit only.
  • Self-Shipping Cap: If a reverse pickup service is unavailable for your specific PIN code through our logistics partners, the customer will be required to self-ship the securely packed item back to us. Upon verification and quality check approval, we will reimburse the customer with a store credit note for shipping costs up to a strict maximum of ₹150.
  • Non-Refundable Fees: Original shipping charges are operational costs paid directly to third-party couriers and are entirely non-refundable.
5. International Orders
We currently do not support returns, exchanges, or cancellations once an order has been shipped outside India. International orders must be cancelled before they are shipped to be eligible for a refund.

6. How to Initiate a Return or Exchange Claim

To report a delivery issue or check return eligibility, please email us at care@beyondthreads.in with your Order ID, clear photos, and the mandatory unboxing video.

Approved physical returns must be securely packaged and shipped back to our physical showroom at:

Beyond Threads - The Little India, 1st Floor Shop No:23, RISE Shoplex, Sector 1, Atul Marg, Tech Zone 4, Noida Extension, Greater Noida West, Uttar Pradesh, 201318.

7. Refund & Credit Note Processing
  • Quality Check: Refunds or store credits will only be authorised after the package is physically received at our showroom and successfully passes a strict quality inspection.
  • Store Credit Notes: If you opt for a store credit note, it will be valid for exactly 1 year from the date of issue. Credit notes cannot be encashed, refunded, or converted back to a bank account under any circumstances.
  • Prepaid Orders: For approved cash refunds on prepaid orders, the amount will be credited back via Razorpay to your original digital payment method within 5 to 7 business days.
  • Anti-Abuse Clause: In the event of multiple or repeated order cancellations/return requests from the same user account or delivery address, Beyond Threads reserves the right to issue subsequent refunds solely as store credit notes rather than the original payment method to prevent malicious inventory locking.